Customer Care Hero
30% of food produced is wasted. We are on a mission to change that.
Too Good To Go is a social impact company that reduces food waste by making surplus food from cafes, restaurants and supermarkets available to users. Our users purchase food through an app, collect locally and enjoy knowing they are saving food, money - and the planet!
We’re growing fast with 13 countries currently active and more coming, and we’ve just been named “Europe’s hottest startup 2019”. But here’s what really matters: through our app, we’ve saving one meal per second - currently, that means that more than 30 million meals have been saved from the bin -equalling more than 76 million kg of CO2 saved!
The Belgian team is growing and we'll be hiring a Customer Care Hero in April 2020.
Sounds like my kind of mission, but what will it entail?
As Customer Care Hero, you will join our team in our brand-new office in Ghent. We say it like it is: You will be on the phone and on emails, a lot. We take our customer service very seriously, and strive to be an example when it comes to supporting our community. You’ll have the unique opportunity to get in direct contact and listen to our customers and partners to help them become real ambassadors of the food waste revolution. This means that you will be the most vital person in the whole company when it comes to ensuring the happiness of our community and delivering an above and beyond service! You keep the engine running!
You will be the go-to-person for our users to help them out when needed and listen to their Too Good To Go adventures! You will work with top of the line tools to keep track of all communication and data, and you will communicate with sales, key account and the customer care team about the information you gather from our community and ways to improve our service. Finally, you will take care of our current partners, help them save more food out of the bin and optimize our way of collaborating, and you will find creative and out-of-the-box crazy ideas to surprise and celebrate our partners and users in the fight against food waste.
Why you are the customer care hero we’ve been looking for:
- You are fluent in Dutch, French and English (speaking and writing!)
- You love being on the phone and writing emails (you can admit it, it’s just us here) - any one would love to have someone with your charms on the other side of the line
- You’re a people person and get a lot of energy out of helping others.
- You love having a flexible lifestyle and don’t mind working evening or weekend shifts
- You are passionate about our mission and being a part of the movement against food waste
- Excel skills and interest in cool digital tools are a plus!
If you still need more convincing…
You will have the chance and opportunity to be a pioneer in a fast scaling international scale-up with a very real environmental and social impact. Next to cultivating an awesome team culture, we will invest in your personal and professional growth by giving you the chance to work with a diverse mix of talented people and participate in different coaching sessions and workshops. On top of that, we will inspire you to be the best version of yourself by giving you the right balance of freedom and structure, and make sure to bring in a good deal of fun by organizing team events and activities.
In order to have the most positive impact, we encourage our team to travel to the office by public transport: we’ll cover your train or bus fees. You like biking? We’ll also provide you with a subscription to shared bikes (Blue-Bike). And you’re into shared cars too? If you get a subscription for Cambio, we’ll cover the cost of an extra insurance!
And yes, meal vouchers are included (8€ per day), as well as yearly eco cheques of 160€. We’ll provide a phone subscription, one day of homeworking a week, and we’ll make sure you get the rest you deserve with 26 days of paid holidays.
Most importantly, you’ll have the chance to do something that really matters - every day. Every single partner you bring on board saves meals from going to waste. Bellies, not bins!
Apply in English with your CV and a motivation letter that tells us why we shouldn't want to live without you for a second longer!
The deadline is “the sooner the better”